A Quality Management System (QMS) is a collection of business processes focused on achieving quality policy and quality objectives to meet customer requirements. It is expressed as the organizational structure, policies, procedures, processes and resources needed to implement quality management. This unit covers working within MEM15002A – Apply Quality Systems a quality improvement system, either individually or in a team situation.
This unit is applicable for any work within a quality improvement system in a manufacturing, engineering or related environment. The definition of customer is wide and applies to the next person or organisation receiving the product or service. Application may include quality inspection of own or other employee’s work up to the level of the employee’s technical competence.Download our example PDF