The unit of competency covers the skills and knowledge required to work in a socially diverse environment, including the development and application of cultural awareness required to interact effectively with people from diverse backgrounds.
This unit involves the application of communication principles and problem solving.
Topics include Cultural Diversity, Equal Employment Opportunity, Selecting Communication Style; Cross-Cultural Misunderstandings; Oral Communication Skills; Recognise Different Cultural Groups; Understanding Cultural Difference and Communication Strategies and Styles.
A diversity of skill practice exercises are included and target specific elements of each topic. .Download our example PDF